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All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number. You can request a return authorization number by logging into your account. Returns must be made within the first 30 days from the date of purchase. Authorized returns are for a store credit. All store credits are valid for one year. If you require assistance completing the online return form, please contact our Customer Service Department at 1-855-238-1278. Customer Service hours are 9:30AM to 6PM PST Monday through Friday and 9AM to 5PM on Saturday.
Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a full store credit less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before a store credit is given. Certain products may have a restocking fee of 15% or more. This may or may not be indicated on the product page.
Opened: Opened merchandise that can be returned to the manufacturer may be returned for a store credit less a 25% restocking fee. Providing merchandise is returned double boxed in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. Certain products may have a restocking fee of more than 25%. This may or may not be indicated on the product page. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before store credit is given.
Software: Sewing Machine Center and manufacturers allow no exchanges, store credits, or refunds on software unless defective at the time of purchase and only for the same exact product.
Factory Defects: We will repair or replace any warranty covered unit at our option within the first 30 days from the date of the order, if we determine it is defective in material and/or workmanship and in need of repair. If the unit cannot be repaired to correct warranty defects within 30 days from the date of the order, we will ask the manufacturer to replace the unit or offer a comparable unit from our own stock. We have to see the unit first to determine if the problem(s) you are having are covered by the manufacturer's warranty or our return freight cost reimbursement. We do not accept COD returns.
Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items such as inserts for cabinets. Any custom embroidered item or embroidery service performed including digitizing of logos or designs.
Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, there are no cancellations unless one of your items is on backorder. Changes cannot be made to your order once it is processed. If you want to add to your order, simply place a new order. Call us at 1-855-238-1278 immediately for help if your order contains an error. If you decide to cancel a backordered item and it has already shipped, you must follow the returns procedures stated above.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping days are business days. This excludes weekends and holidays.
Truck Freight Information
All industrial machines with table, stand, and motor and many of our cabinets are shipped via freight truck. These shipments can't be expedited even if expedited service shows up as an option in the shopping cart. Most freight rates are a flat $200.